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Last update: 31/5/2026

Refund Policy

At ZS Spin View, we prioritize customer satisfaction. We believe in providing a transparent and fair refund process to ensure a positive experience for all Shopify merchants.

General Terms

Our goal is to help you grow your store with an exceptional spin-view experience. If the app does not meet your expectations or technical requirements, we are committed to resolving the issue or providing a refund based on the terms below.

Since ZS Spin View is a software-as-a-service (SaaS) product integrated with Shopify, billing is managed via the Shopify platform.

Refund Eligibility

📅

14-Day Window

Refund requests made within the first 14 days of the initial subscription are typically eligible.

🛠️

Technical Failures

If the app fails to perform its core functions despite our support efforts, you may be eligible for a refund.

⭐

Satisfaction Guarantee

If you feel the app is not the right fit for your specific store needs, we offer a fair evaluation for refunds.

✅

Valid Accounts

Refunds are applicable to active Shopify stores with valid billing information.

How to Request a Refund

1

Send an Email

Contact our support team at contact@zilancer.com with your store URL and order details.

2

Review Period

Our team will review your request and attempt to resolve any technical issues that may be causing dissatisfaction.

3

Approval & Process

Once approved, we will initiate the refund request through the Shopify Partner billing system.

4

Payment Return

The refund will be credited back to your original payment method as processed by Shopify.

Important Considerations

⚠️

Please note that ZS Spin View cannot provide direct refunds to your bank account. All financial transactions are handled by Shopify. We authorize the refund, and Shopify processes the payment.

Refunds will NOT be provided in the following cases:

  • Requests made after the 14-day eligibility period.
  • Cases where the app was used for a long period and then a refund was requested.
  • Accounts that have violated our Terms of Service.
  • Issues caused by third-party themes or conflicting apps outside our control.

Processing Time

Once a refund is approved and initiated, it typically takes 5 to 10 business days for the funds to appear in your account, depending on your bank and Shopify's processing speed.

Need Help?

If you have any questions regarding our refund policy or are facing difficulties with the app, we are here to help you.